We are committed to providing reliable and transparent logistics services. If you are not satisfied with our services due to errors, delays, or cancellations, we offer a clear and fair refund policy as outlined below:

1. Eligibility for Refunds

Refunds are applicable if shipments are not delivered due to reasons attributable to our service.
Refund requests must be submitted within 7 days from the scheduled delivery date.
Refunds do not apply to delays caused by factors beyond our control, including natural disasters, government restrictions, or force majeure events.

2. How to Request a Refund

Contact our customer support team via email or phone with your shipment ID and details.
Our team will review your request and provide a response within 3–5 business days.

3. Refund Process

Once approved, refunds will be processed using the original payment method.
The processing time may vary depending on your bank or payment provider but typically takes 5–10 business days.

4. Partial Refunds

Partial refunds may be issued if only a portion of the shipment service was affected.
Any applicable deductions, such as applicable shipping charges for successfully delivered portions, will be clearly communicated.

5. Contact Us

If you have any questions about our refund policy or require assistance, please reach out to our customer support team at [email/contact number]. We are committed to resolving issues quickly and fairly.